Frequently Asked Questions
Should I call my Insurance agent to file a claim?
You can contact your agent to file a claim. Although we suggest, you have one of our professional claim specialists walk you through the process of filing your claim. We can guide you directly to the source in your homeowner’s insurance to file your claim, making the process much smoother and faster.
What's the inspection for?
The inspection is for us to gain knowledge on the current status of your home from the recent catastrophe, then provide you with professional advice going forward with repairs or potentially calling in a claim on your Home Owners Insurance.
How long does this process take?
I know we briefly mentioned 3-6 months above. There are many factors on the time it takes to handle the details of the claim and then make repairs. Everyone’s length of time will increase. We understand that it is your home and you want it repaired as soon as possible. It is in our best interest to move the process as quickly as possible. Our professionals will stay in close contact to inform you how we are moving forward.
To give some examples of possible time frames:
A simple roof replacement claim with no issues on receiving insufficient funds (meaning they are “not” held up by a mortgage or supplementing the initial insurance estimate) can take anywhere from 1-6 weeks. That is all money paid in from your insurance and a brand new, No leaks, warrantied roof.
How about multiple trades; roofing, siding, gutters, interior work, etc. Again, this includes any preliminary hold on funds, but now we are adding different trades. It takes time to coordinate different tradesmen to repair your home, especially in an area where the whole community has damaged their properties. We always want to move ahead as quickly as possible, but these situations can take anywhere from 3-6+ months.
Again these are ranges in time. Moving quickly along is important, but so is the level of craftsmanship we put back into your home.
What happens after they approve my claim?
This is one of the most common questions. Whenever we want to purchase anything, we usually look for estimates. Although we wish it were that easy, the process is a bit different when dealing with an insurance claim. 99% of insurance companies (this is not an exact measurement, mainly to get our point across) use an estimating software that comes up with what we call a “fair amount” for your repairs. We are dealing with human nature, where there is always room for error. After your insurance company approves your claim, they will write an “estimate” to make these repairs. In most cases, it will be missing items to allow Committed to make required repairs and make your home whole again. At that point, we will go into the same software your insurance company used and rewrite the estimate to ensure you get all the money needed to make correct and efficient repairs to your property.
Important. Remember that your insurance company is trying to make you “whole again,” which does not mean “Upgrading you” to a better status prior to the storm. It is in Committed’s best interest to do everything we can to get your home back to, but in most cases, better than pre-storm conditions, which is what our professionals shoot for.
Do I need to pay my deductible?
I know for some, in certain claim situations like an auto claim. The deductible is billed into the repairs. Or many companies offer “no deductible payment needed.” This is where you as a consumer should steer clear! If insurance companies didn’t want their clients to pay deductibles, it would be built into your policy. It is, in fact, “Illegal” for any company to charge your insurance company the full rate on the agreed estimate and not bill for the deductible. However, in many cases, when looking over all the items needing repair, you decline all recommended repairs. Those monies may be moved to cover your deductible.
Important… When you decide to decline certain repairs and keep those funds. If there was future damage to that same item, your insurance would decline the second time payment.
Will my insurance rates go up?
This depends on a lot of factors. If you have not filed many claims in the past, this should not cause an increase in your policy. In *most* Home insurance policies, they consider weather-related claims to be an act of God/Mother Nature that is out of your control. However, if you have filed many claims in the recent past, this may lead to an increase or possible cancellation of your policy.
One more thing, when we say “filed claims,” that doesn’t always mean “filed”; it means “accepted.” Suppose you have taken “payout” on these past claims; that is what mostly counts. Also, we are merely giving you this information based on years of experience dealing with insurance claims. Every insurance company has its own specifics in writing policies; we cannot completely vouch for how your homeowner’s policy was written.
What is all this ACV or RCV stuff, and how come my insurance didn't give us all the money for repairs?
ACV stands for “Actual Cash Value.” That means that the current state of your home, whether it’s 10/20/30 years old, will determine how much those specific items (roof, siding, etc.) are worth.
RCV stands for “Replacement Cost Value.” The key word there is “Replacement,” which means that once all the items in the estimate have been “Replaced” with new/non-damaged items, your insurance will release the final funds.
As long as your insurance policy states that it is a Replacement cost policy, you will know they are paying to replace those agreed damaged items. If it states you have an ACV clause, then even though they agreed for replacement does not mean they will give you all the funds needed to make those repairs. You would only receive the amount your current roof, siding, and gutters are currently worth.
What if they deny my claim?
The one thing we hate to hear… Many reasons can lead to a denied claim. This is another important reason to have one of our professionals do a detailed inspection. We don’t want you to file a claim on your homeowner’s insurance unless we are confident in the damage that you potentially have or if it’s to preventively help you in case damage to your property progresses from the catastrophe.